Phone support for your shop, without a call centre
Customers still pick up the phone for delivery questions, returns and product advice. Telofia answers from your shop's policies and product pages, takes messages for your team and hands complex cases to a human.
An example call
Illustrative scenarioCallerHi, I ordered a jacket last week and it's too small. How do I return it?
TelofiaYou can return it free within 30 days. I can log the return now. What's your order number?
CallerIt's 48213.
TelofiaThanks. I've logged the return and you'll receive a label by email within the hour.
Return logged · Order 48213 · Jacket · Return label by email
Sound familiar?
Support is email-only
Callers who can't reach you leave reviews instead.
The same five questions
Where is my order, how do I return it, do you ship abroad.
Peaks around campaigns
Sales days bring call volumes no small team can handle.
What Telofia handles for you
- Answers questions on delivery times, returns and payment
- Gives product advice from your catalogue pages
- Takes return requests and logs them for your team
- Escalates complaints to a human with the full context
Popular with E-commerce
- HubSpotvia Zapier / Make / n8n
- Zapier
- Slackvia Zapier / Make / n8n
- Google Sheetsvia Zapier / Make / n8n
Questions from E-commerce
Can it look up order status?
Through Make, n8n, Zapier or the API, Telofia can query your shop system during the call.
Does it support international customers?
Yes. It speaks 8 languages and switches automatically to the caller's language.
Early access: be among the first businesses to let AI answer the phone.
Your next call could be answered by Telofia.
Paste your website, let Telofia build the assistant, and it rings your phone. Free for 14 days.