Subprocessors
Last updated: 8 Oct 2026
We use the providers listed below to deliver the Telofia service. Each of them processes personal data only to the extent necessary for its part of the service, under a data processing agreement or the provider’s data protection terms. Providers marked as backup or optional are used only when the primary provider is unavailable or when the related feature is enabled.
| Provider | Purpose | Location | Transfer mechanism* |
|---|---|---|---|
| Supabase | Database, recording and file storage, user authentication | EU (Frankfurt, Germany) | Processing in the EU |
| Vercel | Hosting of the website and application, scheduled jobs | EU (Frankfurt, fra1); global edge network for static content | Processing in the EU; SCC / DPF |
| LiveKit (LiveKit Cloud) | Real-time voice transport for phone calls and browser conversations | EU | Processing in the EU; SCC |
| Telnyx | Phone numbers, phone calls (SIP) and SMS | EU (Frankfurt) and USA | SCC |
| Soniox | Speech recognition (speech-to-text) | EU or USA | SCC |
| OpenRouter (Google Gemini model) | Language model conducting the conversation; automated scoring of demo calls | USA and other countries | SCC / DPF |
| Anthropic | Language models: call summaries and scores, creating the assistant from a website, backup model, quality analysis of demo calls | USA | SCC |
| Stripe | Payments, subscriptions and invoices; payments taken during calls (Stripe Connect) | EU (Ireland) and USA | SCC / DPF |
| aderlo.cloud | Mail server of the telofia.com domain: delivery of transactional e-mails and notifications | EU | Processing in the EU |
| Google (Gemini API) | Drafting replies to support tickets | USA and other countries | SCC / DPF |
| Google (Google Analytics 4) | Website visit statistics, only with consent in the cookie banner | EU and USA | DPF / SCC |
| AI AGENT HUB P.S.A.: own servers | Speech synthesis, backup speech recognition, knowledge base search, website and call quality analysis | Poland (EU) | Processing in the EU |
| Deepgram (via LiveKit Inference): backup | Backup speech recognition | USA | SCC |
| Cartesia, ElevenLabs: backup | Backup speech synthesis | USA or EU | SCC |
| SMSAPI: backup | SMS delivery to Polish numbers | Poland (EU) | Processing in the EU |
| Twilio: optional | Customer’s own numbers connected via Twilio, backup SMS delivery | EU and USA | SCC / DPF |
| Google, Microsoft: optional | Sign-in with Google; synchronisation with Google Calendar or Outlook once connected by the customer | EU and USA | SCC / DPF |
| HubSpot, Pipedrive, Slack: optional | CRM integrations and notifications once connected by the customer | EU and USA | SCC / DPF |
| jsDelivr | CDN delivering the conversation widget library on customers’ websites (receives visitors’ IP addresses) | Global CDN | SCC |
* SCC: standard contractual clauses approved by the European Commission; DPF: EU–US Data Privacy Framework (for certified entities). As of 8 October 2026.
1. About this list
This list forms part of our data processing agreement. Where a provider acts as an independent controller (e.g. Stripe for payment processing), its own privacy policy also applies.
2. Integrations connected by the customer
Google Calendar, Microsoft Outlook, HubSpot, Pipedrive, Slack, webhooks and the customer’s APIs receive data only when the customer connects them and to the extent configured by the customer. Backup providers (Deepgram, Cartesia, ElevenLabs, SMSAPI, Twilio) are used only if the primary provider is unavailable or a feature enabled by the customer requires it.
3. Transfers to third countries
Our main database and recording storage are in the EU, and speech synthesis runs on our own servers in Poland. Where a provider processes data outside the European Economic Area, we rely on an adequacy decision (including the EU–US Data Privacy Framework for certified providers) or on standard contractual clauses together with supplementary measures.
4. Changes
We notify customers of intended changes to this list at least 14 days in advance, by e-mail or in the dashboard. Customers may raise a reasoned objection in accordance with the data processing agreement. Questions can be sent to support@aiagenthub.pl.
AI AGENT HUB PROSTA SPÓŁKA AKCYJNA · support@aiagenthub.pl
ul. Jana III Sobieskiego 11/E6, 40-082 Katowice · NIP: 6343054493 · KRS: 0001168165 · REGON: 541503506