Qualified enquiries in, interruptions out
Every new enquiry could be a mandate, yet lawyers can't take calls in meetings or in court. Telofia greets callers professionally, captures the matter, checks for urgency and books a consultation, all with discretion.
An example call
Illustrative scenarioCallerGood morning, I need advice about an employment contract termination.
TelofiaI can help arrange that. Are you the employee or the employer, and is there a deadline you're aware of?
CallerEmployee. I have to respond within ten days.
TelofiaUnderstood. Ms. Novak specialises in employment law and can see you on Wednesday at 16:00. Shall I book it?
Added to calendar · Wed · 16:00 · Employment consultation · Ms. Novak
Sound familiar?
Meetings and hearings
Calls that land during a hearing are lost enquiries.
Unqualified calls
Partners spend time on calls that aren't a fit for the firm.
Confidentiality expectations
Clients expect discretion from the very first sentence.
What Telofia handles for you
- Captures new-client enquiries with the key facts of the matter
- Books paid or free consultations into the right lawyer's calendar
- Routes existing clients to their lawyer or takes a detailed message
- Explains fees, practice areas and required documents
Popular with Law firms
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- Zapier
Questions from Law firms
Does it give legal advice?
No. Telofia gathers information and books consultations; it is instructed never to give legal advice.
Where is call data stored?
In the EU (Frankfurt). You can also switch call recording off entirely.
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